We offer Fast and Free Shipping all over the country. We have a customer-friendly Refund Policy because we know it doesn't always work out. We offer warranty on all products in case something goes wrong.
The precision-engineered Ceramic Glass Infrared Heater provides premium performance that heats as beautifully as it looks.
Schott Nextrema® ceramic tinted glass combines high-temperature, thermal shock and chemical resistance, excellent infrared transmission, non-porous surface and attractive design.
And with full heating power available in under 8 seconds, you can go from cold to comfortable with a quick touch of the remote control.
Schott Nextrema® glass combines high-temperature, thermal shock and chemical resistance, excellent infrared transmission, non-porous surface and attractive design
Instant Heat - Ruby halogen bulb provides full power in under 6 seconds
Waterproof - IP65 rated for outdoor or indoor use
Corrosion Resistant - Anodized aluminum casing provides long life and suitable for all climates
Glass Schott Nextrema glass combines high-temperature, thermal shock and chemical resistance, excellent infrared transmission, non-porous surface and attractive design Instant Heat
Ruby halogen bulb provides full power in under 6 seconds
IP65 rated for outdoor or indoor use
Anodized aluminum casing provides long life
Up to 5,000 hours of running life
Includes pivoting mounting bracket
Designed for permanent installations on a dedicated circuit
Unit has safety mechanism that automatically shuts off power to the unit after 8 hours of operation
Ease of Installation
Each heater comes with the element pre-installed, which eases in installation and reduces the risk of damaged, broken or misplaced elements upon delivery
Remote control included
Product Finish - Anodized Aluminum
Remote Control - Yes
Automatic Shut-Off - Yes
Power Source - Electric
Controls & Wiring - Hardwire installation only. Unit has an auto shut off feature after 8 hours of operation.
Installation - Surface-mount brackets included for wall or ceiling installations.
This limited warranty applies to your newly purchased Outdoor Radiant Propane Gas Heater. This limited warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty applies to the original purchaser of the product only and is not transferable.
Products excluded from this limited warranty
IR Halogen Heating Elements are not covered by this limited warranty and are the sole responsibility of the owner/purchaser. Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these States, provinces, or territories are sold AS IS without warranty or condition of any kind (including, without limitation, any implied warranties or conditions of merchantability or fitness for a particular purpose) and the entire risk of as to the quality and performance of the products is with the purchaser, and in the event of a defect the purchaser assumes the entire cost of all necessary servicing or repair.
What this limited warranty covers and for how long
Products covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Glen Dimplex Americas Ltd. (Glen Dimplex Americas herein) warrants such products to be free from defects in material and workmanship for a period of 12 months from the date of the first purchase of such product.
The limited 12-month warranty period also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except by Glen Dimplex Americas or its authorized service representatives) or otherwise altered. This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect fuel source.
This limited warranty does not cover breakage of burner tiles, rust and discoloration due to heat or corrosive environments, damage or failure due to incorrect installation of gas supply, and any damage or loss attributable to failure to provide adequate ventilation for the product.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Technical Service by contacting them at www.dimplex.com/contact_us or by calling 1-888-346-7539. Please have proof of purchase, catalog/model and serial numbers available when calling. Limited warranty service requires a proof of purchase of the product.
What Glen Dimplex Americas will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during the 12-month limited warranty period you have the following rights:
Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.
Limited warranty service will be performed solely by dealers or service agents of Glen Dimplex Americas authorized to provide limited warranty services.
The purchaser is responsible for removal and transportation of such product or part (and any repaired or replacement product or part) to and from the authorized dealer’s or service agent’s place of business.
This limited warranty does not entitle the purchaser to on-site or in-home services. On-site or in-home services may be performed at the purchaser’s specific request and expense at Glen Dimplex Americas then-current rates for such services.
Glen Dimplex Americas will not be responsible for, and the limited warranty services shall not include, any expense incurred for installation or removal of the product or part (or any replacement product or part) or any labor or transportation costs. Such costs shall be the purchaser’s responsibility.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty.
What Glen Dimplex Americas and its dealers and service agents are also not responsible for:
IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF GLEN DIMPLEX AMERICAS OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.
What Our Customers Say
Truly great quality products, fast shipping and a very helpful customer service. Chris was very helpful with my questions. An excellent shopping experience at Fire Fixtures!
Quick and damage-less delivery. Currently building out our living room, so the electric fireplace will fit in nicely. My experience with Fire Fixtures so far has been very smooth.
Great customer service! When I received the shipment, I found out there was a missing part of the initial shipment - Alyssa from Fire Fixtures was quick to respond and solved the issue.