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We offer Fast and Free Shipping all over the country. We have a customer-friendly Refund Policy because we know it doesn't always work out. We offer warranty on all products in case something goes wrong.
Opti-V™ Duet uses unprecedented technology to render flames and sparks for a virtual fireplace experience like no other. The unique and patent protected design combines ultra realistic flickering flames with three dimensional LED logs that sporadically spark and crackle! The perfect blend of magic and realism - Opti-V™™ is the most unbelievable flame effect yet.
With lifelike video and the patented Dimplex LED flame technology, the Opti-V Duet creates the illusion of a true fire.
For a more complete sensory experience, turn on the sound of a natural crackling wood fire.
For a seamless look, install the unit direct-wired to a 120/240V circuit.
Control the flames and the volume of the crackling sounds at the touch of a button with your remote.
Opti-V™ Flame Effect
High definition video and a three-dimensional illusion creates dazzling flames that flicker between the logs.
Designed with the sole purpose of providing a stunning visual flame feature.
Crackling Sound Effects
Enjoy a more complete sensory experience with the sound of natural wood fire. Direct-wired
Designed to be direct-wired to a 120/240V circuit for a seamless look.
Enjoy the unique charm of a fireplace 365 days a year using the flames without the heat.
Sight and Sound Remote
Control the flames and crackling sound effects at the touch of a button.
Frame, Wire and Finish
Basic installation requires fewer tradespeople, no gas lines, venting or chimney.
Uses less than 100 watts for incredibly low-cost operation.
The most sustainable fireplace option; with no emissions.
Ideal for public spaces in commercial installations; meets the strictest building codes.
Glass remains cool making it safe for children and pets in any location.
This limited warranty applies to the following models of your newly purchased Glen Dimplex Americas Opti-V: VF5452L, VF2927L and VFA2927 and to newly purchased Dimplex surrounds (mantels) and trims. This limited warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty applies to the original purchaser of the product only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited warranty and are the sole responsibility of the owner/purchaser. Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these States, provinces, or territories are sold AS IS without warranty or condition of any kind (including, without limitation, any implied warranties or conditions of merchantability or fitness for a particular purpose) and the entire risk of as to the quality and performance of the products is with the purchaser, and in the event of a defect the purchaser assumes the entire cost of all necessary servicing or repair.
What this limited warranty covers and for how long
Products, other than surrounds (mantels) and trims, covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Glen Dimplex Americas warrants such products to be free from defects in material and workmanship for a period of 2 years from the date of the first purchase of such products.
Glen Dimplex Americas surrounds (mantels) and trims covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Glen Dimplex Americas warrants such products to be free from defects in material and workmanship for a period of 1 year from the date of first purchase of such products.
The limited 2 year warranty period for products other than surrounds (mantels) and trims and the limited 1 year warranty period for surrounds (mantels) and trims also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except by Glen Dimplex Americas or its authorized service representatives) or otherwise altered. This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Glen Dimplex Americas Technical Service by contacting 1-888-346-7539. Please have proof of purchase, catalog/model and serial numbers available when calling. Limited warranty service requires a proof of purchase of the product.
What Glen Dimplex Americas will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during (i) the 2 year limited warranty period for products other than surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have the following rights:
Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.
Limited warranty service will be performed solely by dealers or service agents of Glen Dimplex Americas authorized to provide limited warranty services.
For products other than surrounds (mantels) and trims, this 2 year limited warranty entitles the purchaser to on-site or in-home warranty services. Accordingly, Glen Dimplex Americas will be responsible for all labor and transportation associated with repairing or replacing the product or part except as follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest service depot of Glen Dimplex Americas’ dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.
For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the purchaser to on-site or in-house warranty services. The purchaser is responsible for removal and transportation of the surrounds (mantels) and trims (and any repaired or replacement product or part) to and from the authorized dealer’s or service agent’s place of business. On-site or in-home services for surrounds (mantels) and trims may be performed at the purchaser’s specific request and expense at Glen Dimplex Americas’ then-current rates for such services. Glen Dimplex Americas will not be responsible for, and this limited warranty shall not include, any expense incurred for installation or removal of the surrounds (mantels) or trims or any part thereof (or any replacement product or part) including, without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or service agent’s place of business and all labor costs. Such costs shall be the purchaser’s responsibility.
What Glen Dimplex Americas and its dealers and service agents are also not responsible for:
IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF GLEN DIMPLEX AMERICAS OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty.
What Our Customers Say
Truly great quality products, fast shipping and a very helpful customer service. Chris was very helpful with my questions. An excellent shopping experience at Fire Fixtures!
Quick and damage-less delivery. Currently building out our living room, so the electric fireplace will fit in nicely. My experience with Fire Fixtures so far has been very smooth.
Great customer service! When I received the shipment, I found out there was a missing part of the initial shipment - Alyssa from Fire Fixtures was quick to respond and solved the issue.