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Estimated Delivery Time : 3 - 7 days
We offer Fast and Free Shipping all over the country. We have a customer-friendly Refund Policy because we know it doesn't always work out. We offer warranty on all products in case something goes wrong.
Napoleon’s Trivista™ Primis, a three-sided electric fireplace, boasts the highest heat output in its category.
Showcase the fireplace with the Northern Woods log set or acrylic crystals or combine both for an amazing display. Effortlessly control all the features using the included remote or the touch screen panel with motion proximity sensor.
Seven different flame color settings and brightness adjustments make this fireplace perfect for any time of day.
Included end panels allow for two-sided or one-sided installation Enjoy all year round with the ability to operate the luminous flames with or without heat.
Up to 10,000 BTUs and 3,000 watts
Motion sensor touch screen control panel
Combination of Northern Woods log set and crystal media
End panels included to allow for 2-sided or 1-sided installation
Hardwire to 120V or 240V only
Seven flame color settings with brightness adjustment options
Ember bed in 13 color settings including cycle mode & fade in and fade out
Top light LED’s in 13 color settings including cycle mode
All season usage: flames operate with or without heat
Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualified and authorized installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you expect from Napoleon.
Napoleon Electric Appliance Premium Warranty
Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during the first 2 years of premium warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls, and LED lights.* Light bulbs and fuses are NOT covered by the warranty. In the first year only, any labor related to warranty repair is covered. * Construction of models varies. Warranty applies only to components included with your specific appliance.
Conditions and Limitations
Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following conditions and limitations: Warranty coverage begins on the date of original installation. This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives. Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes. This premium warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or neglect and parts installed from other manufacturers will nullify this warranty. This premium warranty further does not cover any scratches, dents, corrosion, or discoloration caused by excessive heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs. In the first 2 years only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship, provided that the product has been operated in accordance with the operation instructions and under normal conditions. After the first year, Napoleon will not be responsible for installation, labor, or any other expenses related to the reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the Premium Warranty, Napoleon responsibility under this warranty is defined as above, and it shall not in any event extend to any incidental, consequential, or indirect damages. This warranty defines the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any other warranties expressed or implied with respect to this product; its components or accessories are excluded. Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product. Any damages to appliances, brass trim or other components due to water, weather damage, long periods of dampness, condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon. Napoleon reserves the right to have its representative inspect any product or part thereof prior to honoring any warranty claim. All parts replaced under the Premium Warranty Policy are subject to a single claim. All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation. The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such defect. Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and returned to the sender. Shipping costs are not covered under this warranty. Additional service fees may apply if you are seeking warranty service from a dealer.
ABOUT Napoleon’s Electric Fireplaces
Napoleon’s Electric Fireplaces are ideal for instantly upgrading any room. They are particularly convenient when it isn’t feasible to install a gas or wood burning fireplace in a space. These Fireplaces are ready to spread comfort and warmth straight out of the box. Many models can hang on the wall like a piece of art while others are installed into the wall. For a traditional look some units are designed to be used in a mantel or existing masonry fireplace. Modern and cost-effective, Electric Fireplaces use low-energy LED lights to create realistic flames that can be seen both day and night. They are easy to use and can even be operated by remote control, allowing you to set the mood with different colored flames and display options. Electric Fireplaces can be operated with or without heat for year round ambiance. Whether for a commercial space or your favorite room in the house, an Electric Fireplace will add splendor and comfort no matter the situation.
What Our Customers Say
Truly great quality products, fast shipping and a very helpful customer service. Chris was very helpful with my questions. An excellent shopping experience at Fire Fixtures!
Quick and damage-less delivery. Currently building out our living room, so the electric fireplace will fit in nicely. My experience with Fire Fixtures so far has been very smooth.
Great customer service! When I received the shipment, I found out there was a missing part of the initial shipment - Alyssa from Fire Fixtures was quick to respond and solved the issue.